Help Center
Welcome to the Susquehanna Fishing Tackle Help Center! Below you’ll find answers to common questions, guidance on orders and returns, and ways to contact us for additional support.
Ordering
How do I place an order?
You can order online 24/7 at www.sfttackle.com, or call us at (800) 814‑7433 for assistance.
Can I order by phone?
Yes, just call (800) 814‑7433 and one of our team members will assist you.
Shipping & Delivery
How do you ship orders?
We ship via standard ground delivery. For shipping times and rates, refer to our Shipping & Delivery page (linked in the footer of our website).
Do you offer expedited shipping?
For special shipping requests, please contact our customer service team.
Returns & Exchanges
What is your return policy?
- Returns accepted within 30 days of shipment.
- Item must be in original, unused condition with packaging and accessories.
- Certain items (opened electronics, special orders, used items) are not eligible.
Where do I send returns?
Ship prepaid and insured to:
Susquehanna Fishing Tackle Inc.
Returns Dept.
3992 Locust Grove Rd
Columbia, PA 17512
How long will it take to process my return?
Once received and inspected, refunds or exchanges are processed promptly (usually within a few business days).
Pricing & Promotions
Do you offer price matching?
Yes! We guarantee Lowest Prices—if you find a lower price, let us know and we will match it.
Do you offer promotions or discounts?
Seasonal sales and promotions are posted on our site and in our newsletter. Sign up to stay informed!
Order Status
How can I track my order?
You can view your order status online using your order ID and email. If you need assistance, please contact our team.
Fishing Guides & Charters
Do you offer guided fishing trips?
Yes! We offer Pro Fishing Guide & Charter Services. For details and booking, visit the Fishing Guides section of our website.
Additional Resources
- Fishing Tips & Blog – Get the latest fishing advice and tackle recommendations on our Blog.
- Brands We Carry – Explore the top brands available through Susquehanna Fishing Tackle.
Contact Us
Need more help? Contact us anytime!
- Phone: (800) 814‑7433
- Email: info@sfttackle.com
Address: 3992 Locust Grove Rd, Columbia, PA 17512
